FAQ

PRODUCTS

What is included in the Perfect Brow Collection?

The Perfect Brow Collection currently includes:

The Golden Tweezer

Precision Brow Pencil in shades: Blonde, Brunette, Deep Brunette and Smoke

Tinted Brow Ink in shades: Brunette, Deep Brunette and Dark Taupe

#BROWPORN clear gel

Brow Highlighter in shades: Matte Pink, Champagne Pink, Matte Beige and Champagne Beige

This collection will continue to grow overtime and all updates on that will be announced via newsletter and all social media channels.

What if I am unsure about which products and colors are best for me?

We are first and foremost a salon, so all brow-related questions are welcomed! If you are unsure about which product/color is meant for you, send us an email: ordre@browrehabcosmetics.com. It would be helpful to also include any concerns, as well as photos of your brows (taken in daylight, with good focus on the face and brows)

Where can I buy Brow Rehab Cosmetics in stores?

We are currently located at the following salons:

Oslo

Brow Rehab Holberg – Holbergs gate 30, 0166

Brow Rehab Frogner – Oscars gate 35b, 0258

Brow Rehab Sandvika - Otto Sverdrups Plass 4, 1337 

Beauty Details Norway – Kjelsåsveien 18, 0488

Chill Spa - Bjerregaards gate 70, 0174

Bergen

Brow Rehab Bergen - Nedre Korskirkeallmenningen 2, 5017

Trondheim

Brow Rehab Trondheim - Olav Tryggvasons gate 16, 7011

Brumunddal

Din dag - Din Opplevelse - Furnesvegen 14, 2383 

Lillehammer

Glow Beauty Studio – Kirkegata 51, 2609

Kristiansand

Clinic Quist – Skippergata 34, 4611

Haugesund

Studio 203 – Haraldsgata 203, 5525

Kristiansund

NEROLI skjønnhet og velvære - Wilhelm Dalls vei 40, 6511

Stavanger

Brow Rebelle – Lars Hertervigs gate 3, 4005

How can I take in Brow Rehab Cosmetics at my company/salon?

We are ALWAYS looking to add more salons to our list! Send us an email with your company information and we will give you all the information you need! 

What is included in “The Starter Kit” for salons who take in Brow Rehab Cosmetics?

The Starter Kit includes:

6x The Golden Tweezer + tester

6x Precision Brow Pencil – in all shades + testers

6x Tinted Brow Ink – in all shades + testers

6x #BROWPORN clear gel + tester

6x Brow Highlighter - in all shades + testers

The Starter Kit also includes our Brow Rehab Cosmetics product display, a price list print out, a Brow Rehab Cosmetics advertising photo and plexiglass frames for both print outs.

Do all salons listed have all of the Brow Rehab Cosmetics products?

Unfortunately, we cannot guarantee that every salon will have all of the products available. The best way to see if a salon has what you’re looking for is to contact them directly.

Does Brow Rehab Cosmetics test on animals?

NEVER EVER EVER! We are very passionate about making our products safe and friendly to our beloved animals of the world.

ORDERS

How will I know if my order has been received?

You will receive an order confirmation email to the email you provided at checkout. If you do not receive that email, check your account on our website and/or send us an email.

How do I cancel an order?

You can cancel your order within 24 hours by sending us an email directly. If not cancelled via email within 24 hours, refunds are not guaranteed.

How do I change an order?

If you wish to change your order content, you must send us an email directly within 24 hours. If we do not receive an email within 24 hours, we have the right to decline order changes.

Where does Brow Rehab Cosmetics ship to?

Unfortunately, we are only available in Norway. We are hoping to change that very, VERY soon!

What shipping options are available?

Normal ground shipping in Norway costs 20 NOK. If your order is over 500 NOK, you will automatically receive free shipping during checkout. Unfortunately, we do not offer expedited shipping at this time.

How will I know if my order has been shipped?

You will receive a shipping confirmation email, with a tracking number, when the order has shipped. Since we are a new and small business, orders will be shipped within 5-7 days of the purchase. If you do not receive email confirmation about shipping, check your online account on our website and/or send us an email.

Where can I find tracking information?

A tracking number for your order will be included in the shipping confirmation email we send when an order is shipped. If you do not receive that within 48 hours, please check your online account on our website. If you still do not see the tracking number, send us an email.

What should I do if the money used for my order has not been taken out of my bank account?

After receiving the shipping confirmation, please allow 72 hours before sending us an email about payment information.

What happens if my shipping is undelivered or refused?

If your shipment is undelivered or refused, please contact Bring’s customer service department: +47 22 03 00 45

If Bring is unable to help, please send us an email.

RETURNS

What is the return policy?

 

Read our policy here.

GIFT CARDS

Can I buy a Brow Rehab Cosmetics gift card?

We offer online gift cards only at this time. These gift cards are NOT valid in stores.

DISCOUNTS AND PROMOTIONS

Does Brow Rehab Cosmetics offer discounts for makeup artists or those studying to become one?

ABSOLUTELY! We love our fellow makeup artists. Send us an email to become a part of our Brow Rehab Cosmetics Pro Program.

Does Brow Rehab Cosmetics offer student discounts?

Unfortunately at this time, we do not offer student discounts.

ACCOUNTS

How do I create an account?

If purchasing our products on browrehabcosmetics.com, it is required to make an account during checkout. If you just wish to make an account in general, you can make an account on browrehabcosmetics.com by clicking “opprett konto.”

What should I do if I have forgotten my account password?

The online account system allows you to choose “forgot my password” when signing in. This link will then direct you on how to change your password.

How can I update my email address?

In your online account, in account settings, you can update any and all personal information.

How can I sign up to receive Brow Rehab Cosmetics emails?

On the bottom of our home page at browrehabcosmetics.com, you can sign up to receive our newsletters. Newsletter subscribers are the first to know about new products, upcoming news, events, etc.

How can I unsubscribe from receiving newsletters?

We’re sad to see you go, but we understand. You can unsubscribe from Brow Rehab Cosmetics newsletters at the bottom of every newsletter email.

EMPLOYMENT

How can I work for Brow Rehab Cosmetics?

You can of course always send your CV to our email, but if we are hiring, it will be announced via all of our social media channels!